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To continue using the website, please select the cookies you want to allow and click "SAVE PREFERENCES" or choose "ACCEPT ALL". For more detailed information about each type of cookie, explore the descriptions provided. To learn more, please read our Cookie Policy.

  • STRICTLY NECESSARY

    These cookies are necessary for the website to operate properly and cannot be disabled. They support core functionalities, such as making bookings and ensuring secure login. These cookies do not store personal data or allow user identification.

  • PERFORMANCE

    These cookies allow us to track visits and traffic sources to measure and improve website performance. They help us understand which pages are the most and least popular and how visitors navigate the site. All information collected by these cookies is aggregated and remains anonymous.

  • FUNCTIONAL

    These cookies allow the website to remember your preferences and personalize your experience. For example, they can help you navigate the site more easily by remembering your language settings.

  • MARKETING

    These cookies enable us to deliver personalized ads and marketing content. They do not store personal information. Instead, they rely on the unique identification of your browser and device.

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Street 82, Vihear Chen, Svay Dankum, Siem Reap City, Kingdom of Cambodia
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Privacy policy

  • Privacy Policy

    At Tunnel Urban Retreat, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

    1. Information We Collect

    • Personal Information: Name, contact details, payment information, and booking details when you make a reservation or contact us.

    • Usage Data: Information about how you use our website, including IP addresses, browser type, and browsing behavior, collected through cookies and similar technologies.

    2. How We Use Your Information

    • To process and manage your bookings and payments.

    • To communicate with you regarding your stay, promotions, and updates (with your consent).

    • To improve our services and website experience.

    • To comply with legal obligations.

    3. Sharing Your Information

    • We do not sell your personal data.

    • We may share information with trusted third-party service providers (e.g., payment processors, reservation platforms) solely to fulfill our services.

    • We may disclose information if required by law or to protect our rights.

    4. Data Security

    • We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

    5. Your Rights

    • You have the right to access, correct, or request deletion of your personal data.

    • You can opt out of marketing communications at any time.

    • For data access or other requests, please contact us at [contact email].

    6. Cookies and Tracking Technologies

    • Our website uses cookies to enhance user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

    7. Children’s Privacy

    • Our services are not intended for children under 16. We do not knowingly collect personal data from minors.

    8. Changes to This Policy

    • We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

    9. Contact Us

    If you have any questions or concerns about this policy, please contact:

    E-mail: info@tunnelurbanretreat.com
    Contact Number: +855 76 277 5343