قواعد العمل

  • قواعد العمل

    1. Reservations & Booking




    • All bookings must be made through official channels: website, authorized travel agents, or direct contact.




    • Reservations require valid payment details for confirmation.




    • Minimum stay requirements may apply during peak seasons or special events.




    • Changes or cancellations must adhere to the stated policy; late cancellations or no-shows may incur penalties.




    2. Check-in & Check-out




    • Standard check-in time is from 2 PM, and check-out is by 12 Noon




    • Early check-in or late check-out may be available upon request and subject to availability, with possible additional charges.




    3. Room Occupancy & Capacity




    • Each room has a maximum occupancy limit which must not be exceeded for safety and comfort.




    • Extra guests require prior approval and may incur additional charges.




    4. Guest Conduct




    • Guests are expected to respect the property, staff, other guests, and local community.




    • Noise levels should be kept reasonable, especially during night hours.




    • Any damage caused to property or facilities by guests will be charged accordingly.




    5. Payment & Pricing




    • Prices are quoted in US Dollar and may include taxes and service fees unless stated otherwise.




    • Payment is due upon booking or check-in, depending on the rate type.




    • Tunnel Urban Retreat reserves the right to amend prices without prior notice, except for confirmed bookings.




    6. Safety & Security




    • Guests are responsible for their personal belongings. The property is not liable for lost or stolen items.




    • Fire safety, emergency exits, and security procedures must be followed at all times.




    7. Sustainability & Environmental Policy




    • Guests are encouraged to support our eco-friendly initiatives such as energy saving, waste reduction, and water conservation.




    • Use of single-use plastics and non-recyclable materials is discouraged within the property.




    8. Privacy & Data Protection




    • Guest information will be handled according to our Privacy Policy and relevant data protection laws.




    • Personal data is used solely for booking and service provision purposes.




    9. Special Requests & Accessibility




    • Special needs or requests should be communicated in advance to ensure proper accommodation.




    • The property strives to provide accessibility but please contact us for specific requirements.